Terms of Service

1. Description of the Service

domainnotifications.com is a multi-tenant Software-as-a-Service ("SaaS") platform that enables individuals and organisations ("Customers") to manage a portfolio of internet domain names and hosting plans, track expiration and renewal dates, and receive proactive reminder notifications through one or more delivery channels, including email, SMS, Slack, and webhooks.

Features available to a Customer depend on the subscription plan selected. Some features — including SMS reminders, Slack integration, and webhook delivery — are only available on paid plans that include those entitlements.

2. Accounts and Workspaces

To use the Service you must register an account with a valid email address and verify that address. Each account may be associated with one or more tenant workspaces. You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activity that occurs under your account or workspace;
• ensuring that any team members you invite to a workspace comply with these Terms;
• providing accurate, current, and complete registration information and keeping it up to date.

You must not share your account credentials with any third party. If you suspect unauthorised access, you must notify us immediately at [email protected].

3. Subscriptions and Billing

Paid plans. Subscription fees are charged in advance on a recurring basis (monthly or annually, as selected at checkout). Refund eligibility is governed by our Refund Policy. All prices are shown exclusive of taxes unless stated otherwise.

Automatic renewal. Unless you cancel before the end of the current billing period, your subscription will renew automatically at the then-current plan price for an equivalent period.

Free tier. We may offer a free tier with a limited number of domains and restricted feature access. Free-tier availability and limits are subject to change at our discretion with reasonable notice.

Taxes. You are responsible for all applicable taxes (including VAT, GST, or similar), unless we are required by law to collect them on your behalf. Where we are required to collect VAT or similar taxes, these will be added to your invoice.

Failed payments. If a payment fails, we may retry the charge. Continued failure may result in downgrade to the free tier or suspension of your account.

Payment processors. Payments are processed by third-party payment providers (such as Paddle). By providing payment information, you also agree to the terms and privacy practices of the applicable payment processor.

4. Trials and Promotional Pricing

We may offer free trial periods. Unless you cancel before the trial ends, your subscription will convert to the paid plan selected at signup and you will be charged accordingly. We reserve the right to modify or discontinue trials at any time.

5. Plan Changes and Cancellation

You may upgrade, downgrade, or cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date. Downgrading may reduce the number of domains or features available to your workspace.

Self-service account deletion. Deleting your account from the account settings page is different from ordinary subscription cancellation. Account deletion is treated as an immediate termination of the service relationship for that user. When you confirm account deletion, we immediately revoke that user's access to the Service and cancel any subscription that user still controls with immediate effect where supported. We do not continue providing paid access merely because time remained in the billing period.

If your account belongs to a shared workspace, additional safeguards may apply before deletion can proceed, including requiring transfer of workspace administration or billing responsibility to another member so that the workspace is not left in an orphaned state. If no other eligible member exists, deleting the last controlling user may result in termination of the workspace and deletion of workspace data, subject to our legal retention obligations.

We reserve the right to change plan pricing with at least 30 days' notice to active subscribers. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.

6. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable local, national, or international laws or regulations;
• attempt to gain unauthorised access to the Service, its infrastructure, or data belonging to other Customers;
• upload, submit, or transmit data that infringes the intellectual property, privacy, or other rights of any third party;
• use the Service to send unsolicited commercial messages (spam) through any notification channel;
• reverse-engineer, decompile, or attempt to extract the source code of the Service;
• interfere with the availability, reliability, or security of the Service or its underlying infrastructure;
• resell, sublicence, or provide access to the Service to third parties except as expressly authorised;
• provide false or misleading contact information, domain records, or billing details.

7. Notification Channels

7.1 Email Reminders

Email reminders are sent to the email address configured in your workspace notification settings or, by default, to the email address associated with your account. They may include domain expiration reminders and hosting plan renewal reminders. You are responsible for ensuring the configured address is accurate and that recipients have consented to receive such messages where required by applicable law.

7.2 SMS Reminders

SMS reminders are available on plans that include SMS entitlement and may include domain expiration reminders and hosting plan renewal reminders. As of April 8, 2026, our current SMS coverage includes 99 destinations, listed below.

Messages are sent through our Twilio Messaging Service. Depending on the destination country, local carrier rules, and sender availability, Twilio may use our US toll-free number or a registered alphanumeric sender ID from that Messaging Service. Reply-based STOP/HELP handling (US & Canada only) is currently available for United States and Canada destinations. All other supported destinations are treated as one-way for opt-out purposes and therefore receive a signed direct opt-out link in reminder messages.

We also apply anti-abuse throttles to outbound reminder SMS. Current published limits are:

• Per destination number / recipient: 8 messages to the same destination number in any 1 day
• Per workspace / tenant: 16 messages to the same workspace in any 1 day

We may also apply additional application-wide anti-abuse throttles, carrier filtering, queueing controls, or delivery blocks where needed to protect the Service and downstream messaging providers.

By enabling SMS reminders and providing a phone number, you represent and warrant that:

• you are the subscriber or authorised user of that number and have authority to receive messages on it;
• where you configure a number belonging to a third party, you have obtained that person's prior express written consent to receive automated SMS messages from the Service;
• you will comply with all applicable telecommunications, privacy, and anti-spam laws in the jurisdictions of both sender and recipient, including (where applicable) the US Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), the EU ePrivacy Directive, and applicable national implementations;
• you will maintain records sufficient to demonstrate that consent was obtained.

SMS delivery is subject to carrier availability and may not be guaranteed. Standard message and data rates from your carrier may apply. We use Twilio as our SMS delivery provider; by using SMS features you acknowledge that your phone number and message metadata will be processed by Twilio in accordance with their terms and privacy policy.

To stop receiving SMS reminders, please disable the SMS channel in your workspace notification settings. Where the originating number type supports it (currently United States and Canada), you may also reply STOP to opt out or HELP for help (US & Canada only). For all other supported destinations, reminder messages include a signed one-click opt-out link that disables SMS reminders without requiring dashboard login.

7.3 Slack Integration

Slack integration allows you to connect a Slack workspace you own or administer and receive domain expiration and hosting plan renewal reminder notifications in a designated channel. By connecting a Slack workspace you confirm that you have the necessary permissions to install third-party applications in that workspace. You are responsible for ensuring that any channel recipients within your Slack workspace are appropriately informed.

We are not responsible for the availability of the Slack platform or for message delivery failures attributable to Slack.

7.4 Webhooks

Webhook reminders send signed HTTP POST requests to a URL endpoint you configure. You are responsible for securing that endpoint. Webhook payloads are signed using a secret key generated by the Service. A detailed guide to verifying webhook signatures is available in the knowledge base after registration. We will make reasonable retry attempts on delivery failure but do not guarantee delivery.

You must not configure webhooks to target endpoints that collect or process personal data in a way that violates applicable data protection law or that belongs to third parties without their knowledge and consent.

8. Customer Data

You retain ownership of all domain data, contact details, notes, and other content you submit to the Service ("Customer Data"). You grant My Web LLC a limited, non-exclusive, worldwide licence to host, store, copy, transmit, and process Customer Data solely for the purpose of providing the Service to you.

You represent and warrant that:

• you have the right to submit the Customer Data and to grant the above licence;
• the Customer Data does not violate any applicable law or third-party right;
• where Customer Data includes personal data of individuals other than yourself (for example, WHOIS contacts or team members), you have a lawful basis for submitting and processing such data and will provide those individuals with appropriate transparency as required by applicable data protection law.

9. Intellectual Property

The Service, including all software, design, trademarks, brand assets, and documentation, is owned by or licensed to My Web LLC and is protected by copyright, trademark, and other applicable intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you except the limited right to use the Service as described herein.

10. Service Availability and Modifications

We aim to maintain high availability but do not guarantee uninterrupted, error-free, or timely operation. We may suspend or interrupt the Service for maintenance, security updates, or other operational reasons, and will endeavour to provide advance notice where reasonably practicable.

We reserve the right to modify, add, or remove features of the Service at any time. Where a modification materially reduces the functionality included in your current paid plan, we will provide at least 30 days' notice and any remedy required by applicable law or our Refund Policy.

11. Termination

By you. You may close your account and terminate these Terms at any time through the account settings or by contacting support. Refund eligibility following termination is governed by our Refund Policy.

Where you use the self-service Delete Account flow, you will be shown a warning that deletion is immediate and irreversible. By confirming that action, you instruct us to immediately terminate your access, stop processing future reminders, notifications, and other account-linked background activity for that account or workspace as applicable, and delete or anonymize personal and account-related data that we are not legally required to keep.

Following self-service account deletion, we may retain only the limited records reasonably necessary to comply with legal, tax, accounting, fraud-prevention, security, or dispute-resolution obligations, such as invoices, transaction records, tax data, and minimal audit records showing that the account was deleted and when. We do not retain domains, reminders, contacts, connected authentication provider records, or other product data merely for convenience once deletion has been finalized.

By us. We may suspend or terminate your access if you breach these Terms or if your use of the Service presents legal, security, or operational risk. We will not terminate an account that holds an active paid subscription solely on the basis of inactivity. We may reclaim or close free-tier accounts that have had no activity for an extended period (at least 12 months) following reasonable advance notice to the registered email address. Upon termination, your right to use the Service ceases; we will retain Customer Data as described in our Privacy Policy and as required by law.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT DOMAIN EXPIRATION REMINDERS WILL BE DELIVERED IN TIME TO PREVENT DOMAIN LOSS. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING DOMAIN REGISTRATIONS AND FOR ANY INDEPENDENT BACKUP MONITORING.

13. Limitation of Liability

To the fullest extent permitted by applicable law, My Web LLC and its officers, directors, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of domain names, or business interruption, arising out of or in connection with the Service, even if advised of the possibility of such damages.

In any case, our total aggregate liability to you for all claims arising out of or relating to the Service shall not exceed the greater of (a) the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) EUR 100.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Indemnification

You agree to indemnify, defend, and hold harmless My Web LLC and its affiliates, officers, employees, and agents from and against any third-party claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) Customer Data you submit; or (c) your violation of applicable law or third-party rights.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hungary, without regard to its conflict-of-law provisions. The courts of Hungary shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

If you are a consumer resident in the European Union, you may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email or by a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms. If you do not agree to the revised Terms, you may cancel your subscription and close your account before the changes take effect.

17. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, and any order confirmation, constitute the entire agreement between you and My Web LLC regarding the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets.

Language. These Terms are provided in English. Any translations are provided for convenience only; in the event of a conflict, the English version prevails.

18. Contact

Questions about these Terms should be sent to:

My Web LLC
Hungary, 1137 Budapest, Katona József utca 25
Email: [email protected]